How IVA handles capture at work.
Putting a camera on a technician is a serious request. These are the commitments behind every IVA pilot, written into the pilot plan before day one.
Commitments
- The technician controls capture
- Recording starts and stops with the technician. The device or app shows when capture is on.
- Nothing is submitted unsigned
- IVA drafts records and asks for missing details. A named person reviews and signs every record before it reaches your system.
- Your data stays yours
- Captured media and records belong to you. They are never used to train shared models without your written agreement.
- Every action is logged
- Who captured what, what IVA wrote, what the technician changed and who signed, in an audit log you can export.
The details
What IVA records
Only while capture is on: photos and short video of the equipment, the technician’s spoken notes, readings they show the camera, and the site the job belongs to. IVA does not record continuously, and it does not track technicians between jobs.
Bystanders and customer premises
IVA is pointed at equipment, not people. Before a pilot starts, we agree a site capture policy with you: where capture is allowed, where it stays off, and how customers or members of the public are informed. Footage of people who aren’t part of the job is not used to draft records and is deleted with the rest of the job’s media.
How long media is kept
You set the retention period in the pilot plan. At the end of a pilot, captured media is deleted unless you ask us in writing to keep it. Signed records live in your own system of record.
Who processes the data
During pilots, data is processed by AI Humane and by the AI model and cloud providers named in the pilot plan. We list every one of them before the pilot starts, and we don’t add new ones without telling you.
What we don’t have yet
AI Humane does not yet hold security certifications such as ISO 27001 or SOC 2. If your procurement process requires them, tell us at the start, and we’ll set the pilot up around your requirements, for example by running in a sandbox with no live customer data.
Raising a concern
Technicians, customers and anyone captured by IVA can contact shivashish@aihumane.in to ask what was recorded or to request deletion.